Course Description

Course Name

Service Operations Management

Session: VSOF3321

Hours & Credits

3 Credits

Prerequisites & Language Level

Taught In English

  • There is no language prerequisite for courses at this language level.


Course Outline: This course introduces undergraduate students to service operations management concepts, modeling techniques, and case studies with which all successful service operations managers should be familiar. The course covers three major areas: service operations design issues, service operations implementations issues, and learning issues of the basic concepts of competitiveness, strategies, and productivity in service settings.

Class Guide Objective: The classes consist of formal lectures by student-centered activities such as in-class case studies and group discussions to support the learning process. Academic Integrity: All students in this course are expected to adhere to university standards of academic integrity. Cheating, plagiarism, and other forms of academic dishonesty will not be tolerated in this course. This includes, but is not limited to, consulting with another person during an exam, turning in written work that was prepared by someone other than you, and making minor modifications to the work of someone else and turning it in as your own. Ignorance will not be permitted as an excuse. If you are not sure whether something you plan to submit would be considered either cheating or plagiarism, it is your responsibility to ask for clarification.

Detailed Objective1: Understanding service operations concept

Detailed Objective2: Understanding service operations design issues

Detailed Objective3: Understanding service operations implementations issues and learning issues in service settings

Course Objective: A significant emphasis is placed on the managerial thinking processes from business situation to managerial decision-making in service operations settings.

*Course content subject to change