Course Description

Course Name

Operations Management

Session: VPGS1324

Hours & Credits

6 ECTS Credits

Prerequisites & Language Level

Taught In English

  • There is no language prerequisite for courses at this language level.


Course Description
The course examines decision making in operations management, focusing on those who are responsible for producing the goods and services sold by a manufacturing or service organization. This course will be taught with as many practical examples as possible. Topics include process analysis and design, quality and productivity management, Just-in-Time (JIT) analysis, and the role of these topics in formulating and executing competitive strategy.

Course Learning Outcomes
Upon completion of this course, students should be able to:
–Demonstrate the key principles involved in the management of operations in manufacturing and service organizations;
–Describe how studying operations management concepts, service issues and associated management issues can improve performance of manufacturing and service operations;
–Appreciate the role of the Operations Manager and comprehend the types of decisions they make;
–Apply operations management techniques to resolve management issues;
–Demonstrate the relationship between customers, corporate management and value creation and the role of technology in linking them;
–Describe the application of project management and human management in operations management.

*Course content subject to change