For Parents

Information and Resources

Veritas Christian Study Abroad aims to provide parents and guardians with information and resources about Veritas study abroad and mission programs. This is a resource for learning about Veritas, what's included in the programs, and how to handle financial aid and health insurance. Veritas is pleased to provide alumni comments and contact information to facilitate dialogue between past and present participants and their families.

 

Table of Contents:

 

Student Health And Safety

Please click here for up-to-date alerts for Veritas program locations

The safety, security, and well-being of study abroad program participants are of utmost importance to Veritas Christian Study Abroad. While neither Veritas nor Veritas' host institutions can guarantee a risk-free environment, all efforts are made to best ensure the safety and well-being of our participants throughout the duration of the program. Veritas follows prudent measures to verify that all transportation, lodging, medical facilities, communications, and emergency procedures are in place to reduce risk for study abroad participants.

While Veritas is firmly committed to the provision of this support, we also emphasize to students, faculty, and parents that all program participants must take responsibility for their own safety and security. This is highlighted during pre-departure preparations, on-site orientation, and throughout students' stay in the host countries. Points of emphasis during the orientation include students using common sense, being aware of their surroundings, and not putting themselves in compromising positions with the abuse of drugs or alcohol. The same precautions anyone would follow in their home communities in the U.S. should be maintained when traveling abroad.

The information below describes Veritas infrastructure, procedures, and guidelines that will help Veritas reduce students' risk while abroad.

 

Veritas Staff Support

Veritas employs local personnel at the majority of our international sites. Most were raised in the program city and all, without exception, are highly knowledgeable about the available facilities, customs, support services, and local people. A staff to student ratio of 1:20 is maintained with few exceptions on all Veritas programs, and staff members are available 24-7 to respond to the needs of the program participants. In addition, each main Veritas Resident Director has a cell phone, at least two land-lines (home and office), and email services at their disposal.

Stateside Veritas support is available to students, faculty, and parents 24-7 as well. The Veritas Austin office may be contacted during regular business hours (Monday-Thursday, 7:00 AM-7:00 PM CST / Friday, 7:00 AM-5:00 PM). During the weekend and evening hours, Veritas Austin's telephone answering machine provides the number for the Veritas Austin office emergency contact that is on duty 24 hours per day, 7 days per week. The Veritas Austin staff is trained to answer emergency calls and respond appropriately by following the Veritas emergency guidelines.

Veritas on-site staff provides support to students in the event that a program participant must go to the hospital or to a doctor. The on-site staff will assist in scheduling the appointment, accompanying the student on the visit, and aid the student in any other way necessary. Additionally, they will ensure that the student is aware of all procedures required to file a claim for reimbursement for medical services.

 

Safety Orientation

We begin sharing safety information with students prior to their departure, as soon as they are accepted to the program. Students will receive even more information through their online orientation following the final forms and payment deadline for their specific program. The Veritas online pre-departure orientation covers a variety of valuable information and provides recommended safety precautions, links to a number of health and safety resources, and important Veritas information for emergency situations.

Prior to their departure from the U.S., students are provided with the names and photographs of the Veritas on-site staff or drivers who will be meeting students at the airport (if applicable). Students are given detailed information regarding their airport pick-up and transportation (if applicable) and are advised to only accept rides from the specified individuals. Upon the students' arrival to the program site, the on-site Veritas resident staff facilitates an orientation meeting to provide useful information on acclimation to the host culture as well as emergency situation procedures. The staff provides all students with instructions regarding the protocol to follow in the event of a political crisis, terrorist event, natural disaster, or other emergency. Each program participant is provided with a Contact Card upon arrival in-country that contains the names and cell phone numbers of all on-site Veritas staff members, the appropriate U.S. embassy phone number and address, the recommended local medical facilities, and the local equivalent to the U.S. emergency "911" number. Students are strongly encouraged to carry the contact card with them at all times while on the program. During orientation, students also receive names, addresses, and phone numbers of medical facilities at the program site. Medical facilities are recommended based on the quality of their services, proximity to the areas in which students live and/or to the university or classroom facility, and their experience providing services to American students.

 

Insurance

A Blanket Accident and Sickness Policy is included in the price and covers the program participant while abroad for the official on-site period of program. This is not an optional benefit; every ISA participant will be covered by this policy.

 A detailed description of the coverage may be found here.

 

We recommend that all program participants maintain comprehensive health insurance while abroad. This is particularly important if you have any pre-existing conditions, but is also beneficial if you have an injury or illness while abroad and require further treatment upon your return home. Consult with your current insurance provider to confirm coverage policies while traveling abroad.

 

Lodging

While there are no risk-free residential areas in any American or foreign city, Veritas' student housing accommodations are located in areas deemed to be of lower risk. The same attentiveness is given to the arrangement of lodging during Veritas-organized excursions. Hotels are selected based on the security of the area in which the accommodations are located, and also on their proximity to the sites to be visited. Furthermore, all students are provided with a description of their host family or housing arrangements and a contact telephone number prior to their departure in the event that a family member in the U.S. needs to contact the student abroad.

 

Transportation

Veritas is consistent in utilizing the safest and most reliable transportation (bus and plane) for Veritas-sponsored travel. The companies are selected based on their prior safety records, insurance coverage, their administrative responsiveness, and the mutual trust that has developed as a result of the well-established relationships with Veritas. In the selection of a transportation company, Veritas also takes into account the recommendations from trustworthy external advisors.

 

Monitoring Worldwide Security Levels

Veritas Stateside and on-site staff closely monitor U.S. State Department Travel Warnings, Travel Alerts, and Country Specific Information at all times. We also encourage students to visit the following two State Department websites for more information:

 

Department of State, Tips for Students Studying Abroad:
http://travel.state.gov/visa/americans/americans_1252.html
Department of State, Travel Warnings and Consular Information Sheets:
http://travel.state.gov/travel/cis_pa_tw/tw/tw_1764.html

 

U.S. State Department Travel Warnings

If the U.S. State Department issues an official Travel Warning for a Veritas location, and the warning includes an official State Department recommendation that all U.S. citizens evacuate the country, Veritas' default action will be to cancel the program and proceed with evacuation procedures. If the program has not yet started, Veritas' default course of action will be to suspend the program. Exceptions can be made if the language in the Travel Warning gives Veritas management clear reason to believe that the warning is the result of dangers that exist in areas well outside of the city/cities where our program is operating. If we do suspend the program, we will work with students to transfer them to another Veritas program. During this process, we will ask students to obtain written approval from their home institution. For further information about all State Department Travel Warnings, Travel Alerts, and Country Specific Information please click here.

 

Veritas Region-Specific Travel Restrictions

In order to maintain the highest level of safety for all Veritas participating students, Veritas has restricted travel to certain areas of the world.

Veritas participants are not allowed to enter or travel within the following regions during the participation of a Veritas  program:

  • Afghanistan
  • Algeria
  • Central African Republic
  • Congo-Kinshasa
  • Côte d'Ivoire
  • Cuba*
  • Egypt
  • Eritrea
  • Guinea
  • Haiti
  • Iran
  • Iraq
  • Israel**
  • Lebanon
  • Liberia
  • Libya
  • Mauritania
  • North Korea
  • Sierra Leone
  • Somalia
  • Sudan
  • Syria
  • The Gaza Strip and the West Bank
  • Tunisia
  • Venezuela

There are a wide variety of criteria that Veritas uses to determine whether or not to restrict travel to a specific region. The restriction may be based on an ongoing situation which poses an immediate threat to Veritas participants, significant regions of the country that are dangerous for Veritas participants, the lack of services for US citizens, or other factors.

This list of restricted locations is continually updated based on Veritas direct observation, US Department of State recommendation, Overseas Security Advisory Council, WHO reports, and expert consultation.

Veritas reserves the right to add countries/regions to this list, without notice. Students must contact Veritas for more information on specific travel restrictions if they are planning to visit any location outside of the host country while participating in a Veritas program.

All Veritas students are made aware of the regions that have travel restrictions when they sign our Code of Conduct which states that they will abide by all travel restrictions established by Veritas. It is the Veritas student's responsibility to be aware of the most current travel restrictions, which can always be accessed on the Veritas website. Violation of any Veritas travel restriction is cause for automatic dismissal from the Veritas program, and participants will be required to return to the U.S. immediately.

*Only students enrolled in an ISA Cuba program are permitted to travel to Cuba. All other ISA & Veritas students are restricted from traveling to Cuba due to US regulations on tourist travel to the country.

**Before finalizing any travel plans, students should submit all requests for travel to Israel to their Resident Directors for approval. We will continue to monitor the current situation and reserve the right to deny travel to this country.

 

Potential Evacuation of Students from Program Site

Any decision to evacuate participants from a Veritas program site will be based largely on the advisories and warnings of the U.S. State Department, but also on information gathered from OSAC, news media, local government, law enforcement agencies, and trusted friends/colleagues residing at the affected site. In the event the U.S. State Department issues a Travel Warning for a Veritas location after the program has started, and if the warning also includes an official State Department recommendation that all U.S. citizens evacuate the country, Veritas' default action will be to evacuate students. Evacuation efforts will include the following:

  • Veritas resident staff at affected Veritas program location will work to help students make necessary changes to their return flights back to the United States. Students will be responsible for any fees charged by airline to change flights. Veritas is prepared to temporarily cover these fees for participants who cannot pay. A detailed accounting of the expenses incurred by Veritas on behalf of students will be maintained, and participants will be invoiced for the costs accordingly.
  • Veritas office(s), computers, and phones at the locations will be made available for students to contact airlines and/or interested parties. The Veritas on-site office(s) would serve as the main communications center(s), although Veritas student housing in most sites are also equipped with phones, and some with internet.
  • Another key resource is ACE, Veritas' insurance provider. ACE can provide information and coordination of various resources as necessary in the event an emergency evacuation is deemed necessary by Veritas Management.
  • Veritas' host university(s) will be ready to offer assistance. All of our host universities are prepared to provide various resources in the event of a political unrest, and these resources would include meeting spaces, communications infrastructure, and temporary safe havens, should the entire Veritas group need to remain in one place at one time to coordinate the evacuation response.
  • Per the U.S. State Department web page on section regarding evacuation (www.state.gov): "Sometimes commercial transportation entering and leaving a country is disrupted during a political upheaval or natural disaster. If this happens, and if it appears unsafe for Americans to remain, the embassy and consulates will work with the task force in Washington to charter special air flights and ground transportation to help Americans to depart. The U.S. Government cannot order Americans to leave a foreign country. It can only advise and try to assist those who wish to leave. By law, an American receiving evacuation assistance is required to sign a promissory note, Emergency Loan Application, and Evacuation Document agreeing to reimburse the government for some of the evacuation costs." Veritas will help students with the arrangements to utilize this assistance.
  • Veritas will arrange for Veritas participants' ground transportation to airport(s). Evacuation by ground transport to neighboring cities or countries may also be necessary due to airport closures, overbooking of flights, or loss of access to nearby airports. Veritas will arrange and cover the expenses for this transportation. Veritas' agreements with providers of ground transportation will facilitate these efforts.
  • Veritas and ISA on-site staff in nearby Veritas and ISA program locations can assist students who may need to be rerouted through those locations.
  • If evacuation is delayed due to circumstances beyond the students' control, Veritas will arrange for students' extended housing in the host country. Students will be responsible for covering the costs of the extended housing and related incidental expenses. For students who are temporarily unable to pay, Veritas is prepared to offer temporary financial assistance. Detailed accounting of the expenses incurred by Veritas will be maintained and the participants will be invoiced for the costs.
  • Veritas will use its resources and communications network to try to keep interested parties (e.g. home institution, parents, embassy etc.) informed, as necessary and appropriate, of the students' whereabouts, status, and well-being.
  • Veritas will work with students' host institution(s) to salvage the work they've completed during their time in the host country. Veritas cannot guarantee these efforts will be successful. Veritas will explore various possibilities, including the completion of coursework at remote locations. The possibility of completing the canceled program at an alternative Veritas program location will also be explored.
  • If Veritas cannot provide students with a reasonable means of completing the academic coursework for the affected program, Veritas will make attempts to recover and refund tuition plus any other recoverable program costs.

Veritas Code of Conduct

View the Veritas Code of Conduct.

 

(back to top)